Support

Send us the details below and we can help faster.

How to reach us

Use the contact form. It is the fastest route and reaches us directly.

If the form does not work for you — for example because you block third-party scripts — email kvkk@bumenga.com instead. It reaches the same place.

Response time

We usually reply within one business day, and at the latest within three business days. Our working hours are Monday to Friday, 09:00–18:00 (UTC+3).

What to include

The more of this you can give us, the faster we can help:

• The app and its version number
• Your device and its operating system version
• What you did, step by step, and what happened instead of what you expected
• A screenshot or screen recording, if you have one

Please do not send passwords, card details or other credentials. We never ask for them.

Scope

Support covers installing and using our apps, faults and unexpected behaviour, questions about your account and subscription, and requests concerning your personal data.

It does not cover problems caused by third-party hardware or software, device operating system faults, or purchases and refunds handled by the App Store. Purchases made inside our apps are sold by Apple; refund requests go through Apple, not through us.

Known issues

Nothing is listed here at the moment. When a fault affects several people we will name it on this page along with where the fix stands, so you can see whether we already know about it before you write to us.